CFI Vacuum - Vacuum Cleaner Repair Richmond VA

1. Information We Collect

CFI Vacuum collects information necessary to provide vacuum repair and sales services to customers in Richmond, VA and surrounding areas. The types of information we collect include:

1.1 Personal Information

• Name and contact information (phone number, email address, mailing address)
• Service address if different from mailing address
• Payment information for services rendered
• Vacuum cleaner information (brand, model, serial number, condition)

1.2 Service Information

• Service history and repair records
• Warranty information
• Communication preferences
• Service feedback and reviews

1.3 Website Information

• IP address and browser information
• Pages visited and time spent on our website
• Referral source information
• Device and operating system information

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing vacuum repair and maintenance services
• Processing payments and maintaining service records
• Communicating about service appointments and updates
• Providing warranty support and follow-up services
• Improving our services and customer experience
• Sending service reminders and maintenance notifications
• Complying with legal and regulatory requirements

3. Information Sharing and Disclosure

CFI Vacuum does not sell, rent, or trade customer information to third parties. We may share information only in the following circumstances:

3.1 Service Providers

We may share information with trusted service providers who assist in business operations, such as payment processors, parts suppliers, or delivery services. These providers are bound by confidentiality agreements.

3.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a business sale, merger, or acquisition, customer information may be transferred as part of the business assets.

4. Data Security

We implement appropriate security measures to protect customer information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical records in locked facilities
• Password protection and encryption for digital records
• Limited access to customer information on a need-to-know basis
• Regular security assessments and updates
• Secure disposal of outdated records and information

5. Data Retention

We retain customer information for as long as necessary to provide services and comply with legal obligations. Service records are typically maintained for:

• Active customer records: Duration of business relationship plus 7 years
• Warranty information: Duration of warranty period plus 2 years
• Payment records: 7 years for tax and accounting purposes
• Website analytics: 2 years maximum

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Communication preferences: Opt out of marketing communications
• Data portability: Request transfer of your information

To exercise these rights, please contact us using the information provided below.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve user experience and analyze website usage. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with the effective date. We encourage you to review this policy regularly.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

12. Virginia Privacy Rights

As a Virginia-based business, we comply with applicable Virginia privacy laws. Virginia residents have additional rights under state law, including the right to request information about data sharing and to opt out of certain data processing activities.