Privacy Policy
LAST UPDATED: DECEMBER 14, 2025
1. Information We Collect
When you use our services, we may collect:
- Personal details: name, phone number, email address, and service address
- Payment information needed to process transactions
- Vacuum cleaner information: brand, model, serial number, and condition
- Basic website usage analytics
2. How We Use Your Information
- To deliver, schedule, and follow up on repair and sales services
- To process payments
- To communicate about your service, estimates, and completed work
3. Information Sharing
We do not sell, rent, or trade customer information to third parties. We may share information only with service providers who help us operate (such as payment processors), when required to comply with legal obligations, or as part of a business transaction such as a sale or merger.
4. Data Security & Retention
- We protect customer information with encryption, secure storage, and password protection.
- Active customer records are retained for the duration of the business relationship plus 7 years.
- Payment records are retained as required for tax purposes.
5. Your Rights
You may request access to, correction of, or deletion of your personal information, and you can manage your communication preferences at any time by contacting us.
6. Cookies & Third-Party Links
Our website may use basic cookies for functionality and analytics. Links to third-party websites (such as Google Maps) are governed by those sites' own privacy policies.
7. Children's Privacy
Our services and website are not directed at children under 13, and we do not knowingly collect information from them.
8. Virginia Privacy Rights
We comply with applicable Virginia privacy laws, including the Virginia Consumer Data Protection Act, for residents of the Commonwealth.
9. Contact
Privacy questions? Email privacy@cfivacuum.com or call (804) 262-9683.