Tandem Air machines losing deep-clean power
With two motors, a fault can hide in either airflow path. We test the direct-air and bypass stages separately, then service the one actually losing performance instead of guessing.
Riccar & Simplicity Specialist · Richmond, VA
Riccar & Simplicity Vacuum Repair in Richmond, VA
Riccar and Simplicity build some of the last American-made vacuums, with metal brush rolls, metal handle tubes, and serviceable motors where other brands switched to disposable plastic. They are sister brands from the same factory, and our Riccar and Simplicity service training covers both lines — including the Tandem Air dual-motor systems, the self-sealing HEPA bag systems, and the Vibrance and Symmetry uprights we see most. These machines are built to be repaired, and repairing them is the point.
What We See On The Bench
Common Riccar & Simplicity problems we fix
Brush roll wear on metal rollers
Metal brush rolls last, but bristle strips and bearings still wear. We replace the strips or bearings and reset roller height so the machine grooms carpet the way it did new.
Self-sealing bag system not sealing
A misaligned collar or worn gasket lets fine dust bypass the bag and load the filters. We restore the seal path — important on machines sold specifically for their filtration.
Cord and handle switch failures
The most common electrical faults on hard-working uprights. Both are inexpensive, in-stock repairs with proper strain relief so they do not recur.
The Process
How a Riccar & Simplicity repair works here
- 01
Call ahead
We work by appointment. Call (804) 262-9683 with your Riccar & Simplicity model and the symptom — often we can tell you roughly what to expect before you drive over.
- 02
Call for an estimate
Your estimate is arranged when you call and holds for 30 days. If actual cost would ever exceed it by more than $25, we contact you before proceeding.
- 03
Repair & 90-day warranty
Quality parts, careful work, and a 90-day warranty on the repair. Tandem Air system service, metal brush roll & belt work, and more — all in-house.
Riccar & Simplicity Questions
Riccar & Simplicity repair FAQs
Do you service both Riccar and Simplicity?
Yes — they are sister brands built by Tacony in the same Missouri factory, sharing platforms and parts, and our brand service training covers both. Whether it is a Riccar Vibrance, an R25, a Simplicity Symmetry, or an older twin of either line, the diagnosis and genuine-parts repair work is the same bench discipline.
Parts for older Riccar and Simplicity models — can you still get them?
In most cases yes. Because Riccar and Simplicity design for serviceability, belts, brush rolls, bags, filters, cords, and many motors remain available even for models that have been out of production for years. Bring the machine in by appointment and we will confirm parts availability with your estimate before any work starts.
Serving Richmond and the surrounding counties
Riccar & Simplicity owners bring machines to our West End workshop (by appointment) from across the metro: Richmond, Henrico County, Chesterfield County, Hanover County, Short Pump, Glen Allen, Midlothian, Mechanicsville, Bon Air, Tuckahoe, Innsbrook, West End.
Get your Riccar & Simplicity running again.
Call for an estimate. Honest advice. 90-day warranty — since 1995.